All orders placed with Veceto are subject to the following Terms and Conditions. By placing an order, you acknowledge and accept them. Approval of the quote constitutes acceptance of the following Terms and Conditions.
1.) Pricing Information
1.1 Currency and Tax
All prices quoted by Veceto are in New Zealand Dollars (NZD) and are exclusive of Goods and Services Tax (GST) unless expressly stated otherwise. GST will be added at the rate of 15% at the time of invoicing, in accordance with the Goods and Services Tax Act 1985.
1.2 Price Changes
Veceto makes every effort to maintain quoted pricing. However, we reserve the right to adjust prices without prior notice in response to changes in supplier costs, market conditions, or other factors beyond our control. Any price changes will be communicated before final confirmation of your booking.
1.3 Quote Validity
Unless otherwise stated in writing, all quotes provided by Vecero are valid for twenty (20) calendar days from the date of issue.
If confirmation (written acceptance or payment of deposit) is not received within this period, pricing and availability may be subject to change without notice. Veceto reserves the right to review and adjust the quoted amount based on supplier costs, seasonal availability, or other relevant factors at the time of re-quotation. Veceto reserves the right to amend or withdraw any quote at any time.
2.) Order Confirmation
Once you confirm your order by email and we send you written confirmation and an invoice, these Terms and Conditions will apply.
3.) Payment Terms
Deposit
Upon confirming your intent to proceed, Veceto will issue a deposit invoice for 30% of the total estimated charges. This non-refundable deposit secures your event date and confirms Veceto’s commitment to your function. For multi-day events, a separate 30% deposit is required for each day reserved. To secure your booking, a deposit of 30% of the total quoted value is required at the time of booking. This deposit confirms your event date and is strictly non-refundable under any circumstances, including cancellation or postponement.
Remaining Balance
The remaining balance must be paid in full no later than 21 working days prior to the event date. Otherwise, Veceto reserves the right not to proceed with the order. If you are invoiced after the event, full payment must be made within five (5) working days of the invoice`s date or as otherwise agreed by Veceto.
Full Payment
For events scheduled within four (4) weeks of the booking date, full payment will be required at the time of confirmation.
We accept credit card payments by Visa and Mastercard.
4.) Minimum Spend & Surcharges
4.1 All orders delivered Monday to Friday are subject to a minimum spend of $1,000.00 (excluding a 20% administrative fee and GST).
4.2 For any catering delivered on weekends or public holidays (Saturday, Sunday, or official New Zealand public holidays), a minimum spend of $2,750.00 on food and/or beverages is required (also excluding the 20% administrative fee and GST).
4.3 A 15% public holiday surcharge applies to all catering provided on public holidays. This surcharge is applied to cover statutory staff entitlements and will be added at the time of invoicing.
4.4 By placing an order, you acknowledge and agree to meet the applicable minimum spend requirements and accept any relevant surcharges as set out above.
5.) Order Confirmation Process
Upon receiving your order request, Veceto will issue an initial quote via email outlining the proposed event details. It is the Client’s responsibility to carefully review the quote, including (but not limited to):
Event date and time
Delivery and collection times
Guest numbers
Location and venue access
Contact person(s) and communication details
To confirm your booking, you must respond by email stating:
“I agree to the terms and conditions of the order. I wish to confirm the order [insert quote number].”
A booking will not be considered confirmed until this written acceptance is received by Veceto. Verbal approvals or phone confirmations will not be accepted as confirmation of an order. Quotes are issued with a stated validity period (see Section 1.3). Availability is not guaranteed until formal confirmation is received.
6.) Cut-Off Times & Final Confirmations
6.1 Cut-Off Times
For all direct online catering orders, the cut-off time is 12:00 PM on the working day prior to your event. While we will do our best to accommodate late requests, any orders placed after this time must be confirmed by email and are strictly subject to availability. A 40% rush fee applies to all confirmed orders submitted after 12:00 PM for service the following business day.
6.2 Rush Fee Policy
Orders placed after the standard cut-off time of 12:00 PM on the business day prior to your event are considered urgent. Where we accept and confirm such late orders, a rush fee of 40% will apply to the total value of the order. This fee reflects the additional labour, logistics, supplier coordination, and scheduling adjustments required to fulfil short-notice requests. By submitting a late order and receiving written confirmation from Veceto, the Client acknowledges and agrees to the rush fee. Nothing in this clause affects your rights under the Consumer Guarantees Act 1993, where applicable.
6.3 Final Confirmations
Final confirmation of guest numbers and menu selections for quote functions must be submitted no later than 10 working days prior to your event date (the "cut-off date"). After this point, your order will be considered final and used for preparation, staffing, and invoicing purposes.
6.4 Changes After Cut-Off
Should the Client request any changes to guest numbers, menu selections, service times, or order details after the agreed cut-off date (as specified in the event confirmation or invoice), a $100.00 + GST administrative fee will apply per change. All such changes remain subject to availability and must be confirmed by Veceto in writing. This fee is in addition to the standard 20% administrative fee applied to the total contract value, which covers broader operational and coordination costs. Veceto reserves the right to decline or limit late changes if they compromise service quality, food preparation, vendor coordination, or staffing logistics.
These policies reflect industry-standard lead times and ensure we can deliver a high level of service and quality. By placing an order with Veceto, you acknowledge and agree to these terms.
7.) Change to Order Quantities
If you need to increase the quantity of any items in your confirmed order, including guest numbers, menu items, or additional services, please email us as soon as possible and include your order or quote number. All increases are subject to availability, and a separate invoice will be issued for any additional charges (Clause 6).
Please note that due to our on-demand procurement and preparation process, reductions to quantities, including guest numbers or individual items, cannot be accepted once your order has been confirmed.
8.) Amending quote to reflect increase in costs
You agree that Veceto may subsequently amend the quoted amount to reflect any unforeseen increase in costs. Veceto will advise you of any changes, and if you don't accept them, Veceto will not be obligated to fulfil this contract.
9.) Administrative Fee
9.1 Non-Negotiable Fee
A non-negotiable administrative fee equivalent to 20% of the total contract value will be applied to all confirmed catering and event bookings. This fee is mandatory and applies regardless of the size, type, or duration of the event.
9.2 Scope of Administrative Fee
This fee covers general administrative and operational costs associated with planning and delivering catering and event services. These costs include, but are not limited to: preparation, review, and processing of contracts, event documentation, and menus, communication and coordination with clients, venues, and suppliers, event scheduling, logistics, and delivery planning, business and liability insurance coverage, maintenance and depreciation of catering equipment and vehicles, wages, salaries, and benefits for management, administrative, and planning staff, marketing, advertising, client servicing, and promotional activities, office supplies, stationery, printing, and software used in event planning, professional services such as legal, accounting, and regulatory compliance, rent, utilities, and general operating expenses, procurement of kitchen and catering essentials, buffet décor, table settings, service ware, and visual presentation items.
9.3 Binding Obligation
The Client acknowledges and agrees that this administrative fee is non-refundable, not subject to negotiation or waiver, and payable upon confirmation of the event. It reflects the reasonable and necessary operating costs required to deliver high-quality, compliant, and professionally managed catering services under New Zealand commercial standards.
10.) Cancellation & Postponements Policy
10.1 Notice and Applicability
Due to the custom nature of catering and event services, where products and services are often custom-ordered or prepared specifically for your event, and other bookings may be declined once your date is confirmed, cancellations have a significant impact on business operations and revenue. This includes, but is not limited to, the advance procurement of goods, allocation of staff and vendor resources, and loss of potential bookings for the same date.
Accordingly, Veceto reserves the right to charge cancellation fees based on the notice period provided by the Client. These fees represent a reasonable and genuine pre-estimate of the costs incurred, time and resources invested, and financial loss due to the cancellation.
A 30% deposit is required at the time of booking to secure your event date. This deposit is strictly non-refundable, regardless of the reason for cancellation or postponement.
All cancellations and postponements must be made in writing and must be confirmed by Veceto in writing to be effective.
If you have prepaid more than the deposit, any amount paid in excess of the applicable cancellation fee will be refunded.
If you have not prepaid, you agree to pay any cancellation fees due, as outlined below. If the cancellation fee exceeds the amount already paid, the balance must be paid within five (5) days of receiving an invoice.
10.2 Cancellation Charges
The following cancellation charges shall apply:
More than four (3) months’ notice: No cancellation fee applies. However, the 30% deposit is non-refundable to cover administrative and planning costs.
Between six (6) weeks and three (3) months’ notice: Cancellation fee of 25% of the total quoted amount.
Between four (4) and six (6) weeks’ notice: Cancellation fee of 50% of the total quoted amount.
Between 15 working days and four (4) weeks’ notice: Cancellation fee of 75% of the total quoted amount.
14 working days or less: Cancellation fee of 100% of the total quoted amount.
10.3 Rescheduling Charges
At Veceto’s sole discretion, if your event is cancelled due to unforeseen circumstances (as defined under the Cancellation Terms section), the deposit may be applied as a credit toward a rescheduled event. The rescheduled event must be:
For the same purpose as the original event;
Of similar total value to the original quote;
Held within 12 months of the original event date; and
Approved in writing by Veceto.
If your event is postponed within 14 working days of the scheduled date, a fee of up to 100% of the total event cost may apply, reflecting costs incurred and loss of opportunity. We will make reasonable efforts to mitigate these costs where possible.
10.4 Force Majeure
The above cancellation policy (Clause 10.2) applies unless a cancellation notice is provided under force majeure circumstances, which prevent the event from legally going ahead. Force majeure includes, but is not limited to:
Acts of God (natural disasters such as earthquakes, floods, fires, or storms)
Acts of a public enemy
Declared or undeclared war, or threat of war
Terrorist acts, blockades, revolutions, riots, insurrections, or civil commotion
Public demonstrations or government-imposed restrictions
Regulations related to COVID-19 or any other public health orders in force at the time of the event
Any other circumstances beyond the reasonable control of the Client, including but not limited to pandemics, acts of government, or national emergencies
If such an event occurs, and a formal cancellation notice is provided to Veceto within three (3) working days of the event date, the following shall apply:
No cancellation fee will be charged under Clause 10.2.
However, the initial deposit remains non-refundable.
The Client agrees to reimburse Veceto 33% of the value of any food items that have already been purchased for the event, as detailed in the Client’s order or quote.
This clause is intended to reflect a fair and reasonable allocation of risk and cost in the event of extraordinary and unforeseeable circumstances. Veceto may request supporting documentation where appropriate.
11.) Refunds
Please note that all refunds to credit cards will incur a 3.4% processing fee, which will be deducted from the total amount refunded. This fee covers non-refundable charges imposed by our payment provider.
12.) Payment Terms and Debt Recovery
12.1 Payment Due Date
All invoices issued by Veceto are payable in full by the due date stated on the invoice. Failure to make payment by the due date constitutes a breach of this agreement, and Veceto reserves the right to take appropriate steps to recover the outstanding amount.
12.2 Interest on Overdue Accounts
If any amount remains unpaid after the due date, Veceto reserves the right to charge interest on the overdue amount at a rate of 2.5% per month. Interest will be calculated daily and continue to accrue until the full outstanding balance is received.
12.3 Debt Collection and Recovery Costs
If an overdue account is referred to a debt recovery agency or legal representative, the Client agrees to be liable for all collection costs. These may include, but are not limited to:
Agency fees, commissions, and recovery charges (including a fee of up to 25% of the unpaid amount, but not less than $25.00)
Legal fees, disbursements, and court costs, on a full solicitor/client basis
Any additional charges incurred in pursuing the debt
These recovery costs will be added to the amount owed and form part of the total recoverable debt.
12.4 Benefit of Debt Recovery Clauses
This clause is intended to be for the benefit of, and enforceable by, Veceto’s debt recovery agent under section 12 of the Contract and Commercial Law Act 2017 and, where applicable, the Privacy Act 2020. By entering into this agreement, the Client consents to their information being shared with third-party agents solely for the purpose of debt recovery.
12.5 Indemnity for Recovery Costs
The Client agrees to fully indemnify Veceto against all costs, commissions, legal fees, and expenses incurred in relation to any amounts outstanding under this agreement, including recovery efforts by duly authorised third-party agents.
12.6 Suspension of Services
Veceto reserves the right to suspend or cancel any further services, bookings, or deliveries if any part of an account remains unpaid, including accrued interest or recovery costs.
13.) Dietary Requirements & Allergen Disclaimer
Veceto is committed to accommodating dietary requirements wherever possible. All dietary needs must be communicated at the time of booking. Dietary-specific meals will be plated separately and prepared in accordance with the information provided.
Our standard menu is fully plant-based, vegan, and gluten-friendly. Each dish is made from scratch to ensure a high level of quality and control over ingredients.
We take extensive precautions to reduce the risk of cross-contamination, including the use of separate equipment, designated storage, comprehensive cleaning procedures, and trained staff. However, please be aware that our kitchen processes common allergens, including (but not limited to): gluten, dairy, eggs, soy, sesame, lupin, fish, and a variety of nuts (e.g., almonds, cashews, walnuts, pistachios).
Despite our efforts, Veceto cannot guarantee a completely allergen-free environment, and therefore, we do not recommend our food for individuals with severe food allergies (including coeliac disease or nut allergies).
Clients are responsible for notifying Veceto of all guest dietary requirements and food allergies when placing an order. Dietary requests made after the booking may not be accommodated and may incur additional charges depending on the items requested. Veceto will not be held liable for any adverse reactions caused by food consumed at your event.
14.) Health & Safety / Food Handling
Unless otherwise requested, hot savoury items are delivered hot and ready to serve. If you have requested cold delivery or combined multiple meal services into a single delivery time, items may arrive chilled or at ambient temperature. It is the customer’s responsibility to ensure that all food is stored appropriately, refrigerated at or below 5°C, until the time of service.
Veceto takes all reasonable steps to ensure food safety at the time of delivery. However, Veceto accepts no liability for any health or safety issues that arise where food is not stored, reheated, or consumed in accordance with the provided instructions, or where it is consumed more than 30 minutes after the advised service time.
15.) Food Safety, Storage & Reheating Guidelines
Veceto takes food safety seriously and complies with the Food Act 2014 and the Ministry for Primary Industries (MPI) Food Safety Standards. Once food has been delivered, responsibility for proper handling, storage, and reheating lies with the customer.
Hot items are delivered ready to serve unless requested otherwise. If not served immediately (within 30 minutes), hot food must be either: Maintained at a temperature of 60°C or above, or cooled rapidly and refrigerated at 5°C or below. Cold items must be kept refrigerated at 5°C or below until consumption. All perishable items must be refrigerated within 2 hours of delivery. Reheating must be done to an internal temperature of at least 75°C for at least 30 seconds, using a food thermometer where possible. Food must not be reheated more than once. Customers should ensure even heating throughout, whether using an oven, microwave, or stovetop. Food should be consumed on the day of delivery unless otherwise agreed. Leftovers, if stored and reheated properly, should be consumed within 24 hours. For safety and quality reasons, Veceto will not be held liable for any food safety or health issues resulting from: Failure to store or reheat food in accordance with these guidelines, Consumption more than 30 minutes after the advised service time, or Improper handling or cross-contamination after delivery. These Storing & Reheating Guidelines form an essential part of these Terms & Conditions. By placing an order, you confirm that you have read, understood, and accepted these food safety guidelines.
16.) Equipment Use, Care & Liability
16.1 All equipment supplied by Veceto, or arranged by Veceto through an external hire provider (including but not limited to plates, glassware, cutlery, servingware, bowls, boards, and furniture), remains the property of Veceto or the third-party hire company.
16.2 By accepting a quote and proceeding with your order, you agree to:
Take all reasonable care of any equipment provided,
Return all equipment in good condition, and
Indemnify Veceto in full for any loss, breakage, damage, or theft of supplied or hired items while in your possession or under your control.
16.3 Catering is delivered on disposable brown platters, plates, or boxes unless otherwise requested. If ceramic, glass, or silver serving ware is required, this must be specified at the time of booking. Any reusable serving items must be returned clean to Veceto by the following business day.
16.4 If equipment is not returned by the agreed time, or if Veceto is required to collect items from your venue or premises, an additional collection charge will apply and must be arranged in advance.
16.5 Any missing or damaged items will be invoiced at their full replacement value, and payment will be due under your invoice terms.
16.6 If equipment is left at a venue or unattended after your event, you remain responsible for its safekeeping. If you are not present at the time of equipment collection, you waive the right to dispute the quantity or condition of returned items.
16.7 Veceto accepts no liability for loss, damage, or injury arising from the misuse or unauthorised use of any equipment, nor for any loss incurred by the client resulting from damage to or malfunction of hired equipment during the event.
17.) Bond for Hire Equipment
17.1 Bond Requirement
In certain circumstances, a bond payment may be required in advance for the use of hired equipment (e.g. crockery, glassware, buffet displays, or serviceware). If applicable, the bond amount will be clearly stated in your quote or invoice and is payable prior to the event.
17.2 Refund of Bond
Provided all hired items are returned in their original condition (allowing for reasonable wear and tear), the bond will be refunded within seven (7) days following the conclusion of your event.
17.3 Damaged or Missing Items
If any items are lost, broken, or damaged beyond reasonable wear and tear, the cost of repair or replacement will be deducted from the bond. An itemised list of damages and associated costs will be provided upon request.
17.4 Indemnity for Excess Damage
If the total cost of repair or replacement exceeds the bond amount, the Client agrees to indemnify Veceto for the full amount of the loss. This includes any additional costs incurred due to damages that impact other bookings or supplier arrangements.
17.5 Third-Party Hired Items
Where Veceto coordinates or supplies third-party equipment (e.g. marquees, tables, chairs, lighting, or AV equipment) on behalf of the Client:
The Client remains responsible for all third-party items from the time of delivery until collection.
Any loss or damage to third-party equipment will be the Client’s responsibility, and associated charges may be recovered through the bond or invoiced separately.
The Client agrees to comply with any conditions of hire imposed by third-party suppliers and acknowledges that additional terms may apply.
18.) Post-Event Additional Charges
18.1 By confirming your booking with Veceto, you acknowledge and agree that additional charges may be applied after your event for costs that can only be determined upon its conclusion. These may include, but are not limited to:
Replacement or repair costs for any lost, damaged, or broken equipment,
Additional beverage charges, where consumption exceeds the original estimate,
Additional staffing hours, where service extends beyond the agreed time frame or extra assistance is required on the day.
18.2 Any such post-event charges will be itemised and invoiced to you following the event, and payment will be due within five (5) days, unless otherwise agreed in writing.
18.3 These charges are in place to reflect actual usage and any unforeseen requirements incurred during the event. By proceeding with your booking, you agree to these terms.
19.) Event Staffing Terms
Should you require staff for your event, Veceto can provide experienced personnel. Staffing is charged at a minimum of four (4) hours per staff member, including travel time to and from the event location.
For all offsite events, a Veceto supervisor is required to be present to ensure quality and service standards are met.
If staff are required to work additional hours due to changes in the event schedule or unforeseen circumstances beyond our control, these additional hours will be invoiced to the client following the event. Please contact us for current staff rates and further details.
20.) LINKS
The Online Services may contain links to external websites and services that are not operated or controlled by Veceto. These links are provided for your convenience only. Veceto does not endorse, approve, or accept any responsibility for the content, accuracy, or availability of any third-party websites or services. Accessing and using such websites or services is at your own risk, and you should review the applicable terms and privacy policies before proceeding.
21.) Privacy and Data
21.1 Privacy Commitment
Veceto is committed to protecting your personal information under the Privacy Act 2020 and applicable data protection laws in New Zealand.
21.2 Use of Information
Any personal information collected during the course of your booking (including contact details, event preferences, dietary requirements, and payment details) will be used solely for the purposes of providing catering and event services, managing your booking, and complying with our legal obligations.
21.3 Privacy Policy
Full details on how Veceto collects, uses, stores, and protects your personal information are outlined in our Privacy Policy, available on our website or upon request.
21.4 Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. For more information, please refer to our Cookie Policy on our website.
21.5 Client Rights
Clients have the right to access and request correction of their personal information held by Veceto. Requests should be made in writing using the contact details provided in your booking confirmation.
22.) COVID-19 and Public Health Disruptions
22.1 Inability to Fulfil Due to COVID-19
You acknowledge that if a member of Veceto’s team tests positive for COVID-19 or is identified as a close contact, it may require the entire kitchen or service team to self-isolate in accordance with New Zealand Ministry of Health guidelines. In such a case, Veceto may be unable to deliver catering services for your event.
22.2 Impacts Beyond Our Control
This also applies to any other COVID-19-related impacts or public health measures, such as lockdowns, gathering restrictions, isolation requirements, or staff shortages, that may affect Veceto’s ability to safely or legally operate and fulfil the agreed services.
22.3 No Liability for Loss or Damages
In these circumstances, Veceto shall not be liable for any loss, damages, or consequential costs (such as venue fees, third-party vendor charges, or travel expenses) incurred by you due to the cancellation or disruption of your event.
22.4 Refunds
Should your event be cancelled or materially impacted due to the reasons outlined above, Veceto will provide a full refund of any amounts paid, including the deposit. No cancellation fees will apply in this situation
23.) Pandemic Policy
23.1 Application of Policy
This Pandemic Policy applies in the event of any government-declared or public health-identified pandemic or epidemic that materially affects Veceto’s ability to deliver catering and event services. This includes, but is not limited to, outbreaks of COVID-19, influenza, or other communicable diseases subject to public health control measures.
Government-imposed lockdowns, restrictions on gatherings, or travel limitations
Isolation or quarantine requirements for staff or suppliers
Illness or suspected illness among key personnel
Disruptions to the supply chain for food, materials, or equipment
Closure of venues or service locations due to health regulations
23.2 Service Disruption Due to Pandemic
Veceto’s operations may be impacted by:
Government-imposed lockdowns or restrictions on gatherings, or travel limitations
Isolation or quarantine requirements for staff or suppliers
Illness or suspected illness among key personnel
Supply chain interruptions (e.g. food, beverages, or rental items)
Disruptions to the supply chain for food, materials, or equipment
Closure or limited access of venues or service locations due to health regulations
Health and safety concerns requiring operational changes or cancellations
If any of the above events prevent Veceto from safely or legally providing services, we reserve the right to postpone, modify, or cancel the booking with reasonable notice to the Client.
23.3 Rescheduling Events Veceto will make reasonable efforts to offer the Client alternative dates or options to reschedule the event. Rescheduling is subject to availability and any applicable changes in costs, which will be disclosed and agreed upon in writing.
23.4 Refunds in the Event of Cancellation
If the event cannot be rescheduled due to pandemic-related disruption, and Veceto is unable to deliver the agreed services, a full refund of all payments made, including any deposit, will be provided. No cancellation fees will apply in such circumstances.
23.5 Pandemic-Related Limitations of Liability
The Client acknowledges and agrees that Veceto is not liable for any loss, damages, or consequential costs (such as venue hire, third-party supplier costs, or guest arrangements) that may arise due to pandemic-related cancellations or changes. This policy reflects a fair and commercially reasonable allocation of risk due to unforeseen public health emergencies.
23.6 Health and Safety Obligations
The Client agrees to comply with all applicable government health regulations in place at the time of the event, including contact tracing, hygiene protocols, vaccination requirements (if any), and any reasonable requests made by Veceto to ensure safe operations.
24.) Cancellation by Veceto (Supplier-Initiated Cancellation)
In the unlikely event that Veceto must cancel your event due to circumstances beyond its control, including but not limited to illness, accident, personal emergency, or external hazard, the Client will be offered the choice of:
A 100% refund of any deposit or payments made, or
The option to reschedule the event to a mutually agreed future date, subject to availability.
This clause applies only when cancellation is initiated by Veceto and is not due to breach or fault by the Client.
Veceto will notify the Client as soon as reasonably practicable and will make all reasonable efforts to minimise disruption.
25. Beverage Service (Consumption-Based Pricing)
25.1 Consumption-Based Charges
If your quote or booking includes beverage service provided by Veceto on a consumption basis, this means that the final amount invoiced will be determined after your event, based on the actual volume of beverages consumed by your guests.
25.2 Acceptance of Post-Event Calculation
By accepting this quote or booking confirmation, you acknowledge and agree that:
The final beverage invoice will be calculated by Veceto based on post-event consumption records, which may include unopened stock returned, bottles opened, and standard serving estimates.
You accept Veceto’s calculation as final and binding, and agree to pay the invoiced amount in full.
25.3 Minimum Charge
A minimum beverage service charge of $1,000 + GST applies to all events where consumption-based pricing is used, regardless of the actual amount consumed.
25.4 Client Discretion
If you anticipate that your guests may consume significantly less than this minimum charge, or if you prefer to manage beverages independently, you are welcome to supply your own beverages under the event venue’s licensing and insurance requirements.
26.) Noise Complaints & Event Interruption
26.1 Noise Control and Council Intervention
The Client is responsible for ensuring that their event complies with all applicable local council regulations, including noise restrictions and event permits where required.
26.2 Interruption by Authorities
If the event is interrupted, restricted, or ended early by a City Council Noise Control Officer, Environmental Health Inspector, or any other authorised official due to noise complaints or permit breaches:
The Client agrees to be fully liable for any fines, fees, or penalties issued by the relevant authority.
The Client also agrees to pay Veceto a disruption fee of $500, which covers administrative and operational costs incurred due to the premature conclusion or disruption of the event.
26.3 Payment Terms
The disruption fee will be invoiced to the Client and must be paid within five (5) working days of the invoice date.
27.) Disaster or Emergency Before an Event
27.1 Unforeseen Disasters and Emergencies
In the event that a disaster, emergency, or serious incident occurs prior to the scheduled start of your event, such as an earthquake, fire, flood, storm, civil emergency, pandemic outbreak, or any other event beyond Veceto’s control, and this event materially affects Veceto’s ability to perform its obligations under this agreement, Veceto reserves the right to terminate this agreement without liability.
27.2 Termination Without Penalty
If such an incident renders it unsafe, unlawful, or impracticable for Veceto to deliver the contracted services, Veceto may terminate the agreement by written notice to the Client. In these circumstances:
The Client agrees that no claim for damages, compensation, or penalties will be made against Veceto.
Any prepayments or deposits made by the Client will be refunded in full, provided that no unrecoverable third-party costs or specific Client-directed purchases have been incurred.
27.3 Alignment With Force Majeure and Public Health Clauses
This clause is intended to operate in conjunction with Clause 10.4 (Force Majeure), Clause 22 (COVID-19 and Public Health Disruptions), and Clause 23 (Pandemic Policy). It provides additional clarity where a disruption occurs before the event has commenced, allowing both parties to avoid further risk or uncertainty.
28.) Delivery Fees and Conditions
28.1 Delivery Charges
A delivery fee applies to all individual orders. The delivery charge is calculated based on one or more of the following factors, including but not limited to: distance to the delivery location, size or value of the order, and any special handling or delivery requirements.
Delivery location and distance (in kilometres)
Total order value
Any applicable special handling or timing requests
The specific delivery fee for your order will be clearly outlined in your quote or invoice.
28.2 Delivery Timelines and Delays
Veceto makes every reasonable effort to deliver within the requested time frame. However, we cannot accept liability for delays caused by circumstances beyond our control, including but not limited to:
Adverse weather conditions
Road closures or traffic incidents
Accidents or emergencies affecting transport
In the event of a delay, we will use best efforts to contact you as soon as possible and advise of any revised delivery time based on our schedule and route planning.
29.) Legal Name & Address
Veceto Limited
32 Pah Street
Tauranga 3110
email: office@veceto.nz
30.) Quality Assurance and Complaints Policy
30.1 Commitment to Quality
Veceto is committed to delivering high-quality catering, presentation, and service under professional standards. We value feedback and aim to resolve any concerns in a fair and timely manner.
30.2 Timeframe for Complaints
If you are dissatisfied with any aspect of your order or service, please notify Veceto within two (2) hours of delivery or service commencement. Prompt notification helps us to fairly assess and, where appropriate, resolve the issue.
30.3 Condition for Returns and Remedies
In the event of a complaint, any food or catering items intended for return must be preserved in their original state and must not be substantially consumed or altered. If items are partially consumed, Veceto may offer a remedy at its sole discretion, which may include a partial refund or replacement. Where items are deemed to have been delivered in acceptable condition, no refund will be issued. If a redelivery is declined, any return or disposal of items will be at the client’s cost or handled per their instruction.
30.4 No Automatic Right of Rejection
The Client acknowledges that once goods or services are provided in accordance with the agreed scope or description, there is no automatic right of rejection due to subjective concerns such as presentation, aesthetic preference, portion size, or timing—unless such factors represent a failure under the Consumer Guarantees Act 1993.
30.5 Payment Obligation During Dispute
Any complaint or dispute does not entitle the Client to withhold or delay payment. All invoices must be paid in full by the due date. If a complaint is upheld, any remedy (including a refund, credit, or compensation) will be applied separately.
30.6 Limitation of Liability
Veceto is not liable for dissatisfaction or issues arising from circumstances beyond our control, including incorrect or incomplete information provided by the client, venue-related access issues, or third-party interference.
30.7 Assessment and Resolution
Veceto will assess all valid complaints in good faith. If a complaint is substantiated, we may offer a remedy such as a refund, credit, replacement, or alternative solution appropriate to the circumstances and the actual loss incurred.
30.8 Consumer Rights
Nothing in this clause limits your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer protection legislation. Where the Act applies and a product or service fails to meet statutory guarantees, you may be entitled to a repair, replacement, or refund, as required by law.
30.9 Limitations on Claims
Veceto is not responsible for dissatisfaction based solely on personal preferences (e.g. food not matching expected appearance or flavour), especially where the service or product was provided under the agreed description, sample, or scope of work.
30.10 Business-to-Business (B2B) – Consumer Guarantees Act Exclusion
Exclusion of Consumer Guarantees Act – Business Transactions
Where the Client is acquiring goods or services from Veceto for the purposes of a business, the Client agrees that the Consumer Guarantees Act 1993 shall not apply to this agreement under section 43 of the Act. This exclusion only applies where both parties are “in trade” and the services are acquired for business purposes.
By accepting these Terms and Conditions, the Client confirms that the goods or services are being acquired in trade and that this clause has been fairly and reasonably negotiated under section 5D of the Fair Trading Act 1986.
31.) Liability
31.1 Limitation of Liability
To the maximum extent permitted by New Zealand law, Veceto shall not be liable to the Client, the Client’s guests, or any other person granted access to the venue by the Client or their representative for any loss, damage, cost, or injury (including death or personal injury) arising in connection with:
Any act, omission, delay, or error by Veceto, its employees, agents, or subcontractors;
Any event or cause beyond Veceto’s reasonable control, including but not limited to weather events, natural disasters, pandemics, power outages, venue access restrictions, or supplier failure;
Any act, omission, negligence, or fault of the Client, the Client’s guests, or third parties engaged by the Client.
31.2 Client Responsibility and Indemnity
The Client agrees to be fully liable for all losses, damages, costs, or claims (including third-party claims) incurred by Veceto directly or indirectly as a result of:
A breach of this agreement by the Client;
The actions, negligence, or equipment of the Client; or
The actions, negligence, or equipment of any guest, invitee, or third party allowed access to the venue by the Client or anyone acting on their behalf.
This includes, but is not limited to, damage to property, injury or death, additional cleaning or repair costs, and disruption to services.
31.3 No Consequential Loss
Veceto shall not be liable for any indirect, incidental, or consequential loss (including loss of profits, business opportunity, or goodwill), whether in contract, tort (including negligence), or otherwise, even if advised of the possibility of such loss.
32.) Exclusion of Consumer Guarantees Act (Business Clients Only)
Where the Client is acquiring goods or services from Veceto for the purposes of a business, the Client agrees that the provisions of the Consumer Guarantees Act 1993 shall not apply, under section 43(2) of that Act.
The Client acknowledges that this exclusion is fair and reasonable in the context of a business-to-business transaction and forms part of the agreed terms and conditions of service.